Welcome to Flowers Pinner. These Terms & Conditions ('Terms') apply to all online flower deliveries and related services provided by Flowers Pinner to customers located in Pinner and the surrounding areas. Please read them carefully before placing an order through our website. By using this website and placing an order, you agree to be bound by these Terms. If you have any questions about these Terms, please contact us before proceeding with your purchase.
Our online shop facilitates flower delivery across Pinner and the nearby regions. By placing an order, you confirm that you are at least 18 years old and competent to enter into binding contracts. These Terms specifically apply to all customers ordering flowers or floral gifts for delivery within Pinner and its surrounding areas.
Orders for flower delivery in Pinner and surrounding areas can be placed through our website at any time, subject to product availability.
To place an order, you must follow our guided checkout process, which includes:
Once your order is placed, you will receive a confirmation via our website and/or by other available means. This constitutes acknowledgement of your order, not acceptance. We reserve the right to refuse or cancel an order if products are unavailable, payment is not authorised, or if there is an error in product or pricing information. Acceptance of your order and formation of the contract occurs when we dispatch your order for delivery.
While we strive to display a wide selection of fresh flowers and arrangements, all products are subject to availability. At times, substitutions may be necessary due to seasonal variations, stock levels, or supply chain factors. If required, we will use flowers or products of equivalent value and quality to what you ordered, maintaining the overall style and presentation of your chosen arrangement. We make every effort to inform you of significant substitutions before dispatch, especially if the substitution materially affects the original design of your order.
Delivery is available across Pinner and surrounding areas as specified on our website. We aim to deliver on your chosen date and within a reasonable time. Delivery may be affected by circumstances beyond our control such as weather, traffic, or other events impacting logistics. We cannot accept liability for late deliveries due to such causes.
Please ensure that the delivery address and recipient information provided is accurate and complete. Incorrect or incomplete details may result in delivery delays or failed delivery attempts. Where permitted, we will attempt to contact the recipient or arrange re-delivery; additional charges may apply if a second delivery is required.
If the recipient is unavailable at the delivery address, our driver may, at their discretion, leave the flowers with a neighbour or in a safe location, or attempt to re-deliver later. We recommend that you make arrangements for receipt at the delivery address during the intended delivery period.
All prices shown on our website for flower arrangements and delivery include applicable taxes, unless otherwise stated. Payment in full is required at the time your order is placed. We accept most standard online payment methods, including major credit and debit cards and other options as displayed at checkout.
Payment processing is subject to validation checks and authorisation by the card issuer or payment provider. If your card or payment method is not authorised, your order will not be confirmed, and no contract will exist for the delivery of goods or services. All transactions are processed via secure payment gateways to maintain your privacy and data security.
You may cancel or amend your order for flower delivery in Pinner and surrounding areas, subject to the following conditions:
To cancel or amend your order, please contact us using the methods specified on our website. Refunds, where applicable, will be processed to your original payment method within a reasonable time.
Due to the perishable nature of flowers, returns are only accepted for products that are defective, damaged on arrival, or not as described. If you are unsatisfied with your order for these reasons, please notify us as soon as possible, ideally within 24 hours of delivery. We may request photographic evidence to support your claim. Where a genuine issue is identified, we will offer, at our discretion, a replacement, alternative arrangement, or a full or partial refund.
We are unable to accept returns or process refunds where issues arise from factors beyond our control, such as:
To the fullest extent permitted by law, Flowers Pinner will not be liable for any indirect, incidental, or consequential loss or damage (including, without limitation, loss of profits, business, or goodwill) arising out of or in connection with your use of our services, website, or the supply of flowers or other goods.
Our total liability to you for any claim related to any order shall not exceed the price paid for the relevant order. Nothing in these Terms shall limit or exclude liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability which cannot be excluded or limited by law.
By using our services and placing an order, you agree to:
All content and materials on the Flowers Pinner website, including but not limited to images, text, product descriptions, branding, and arrangements, are the intellectual property of Flowers Pinner or our designers and suppliers. You may not use, reproduce, or distribute such content for commercial purposes without our prior written permission.
We respect your privacy and are committed to protecting your personal data. Information collected during the ordering process—including your contact details and recipient information—is handled in accordance with our Privacy Policy. This includes the secure processing and storage of your data, limited sharing of information only where required for delivery purposes, and compliance with UK data protection laws.
Flowers Pinner does not accept liability for any delays or failure to perform our obligations under these Terms due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, or transport disruptions.
We may review and update these Terms from time to time to reflect changes in our business operations, legal requirements, or customer feedback. Updated Terms will be posted on our website, and you are encouraged to review them each time you place a new order. Changes will not apply retrospectively to orders accepted prior to the update date.
No person other than you and Flowers Pinner shall have any rights to enforce any terms of the contract formed under these Terms and the Contracts (Rights of Third Parties) Act 1999 shall not apply.
These Terms & Conditions and any disputes arising in connection with them or our services shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction over any claims or disputes arising from or relating to these Terms, your use of our website, or the purchase of our goods and services.
Should you have any questions, complaints, or require assistance relating to your order or these Terms, please get in touch via the contact details provided on our website. We aim to resolve all queries promptly and to your satisfaction.
These Terms & Conditions constitute the entire agreement between you and Flowers Pinner regarding online flower delivery and supersede any prior agreements. No oral or written representation made by an employee or agent of Flowers Pinner shall vary these Terms unless confirmed in writing by a director.
These Terms & Conditions apply to all customers purchasing online flower delivery services from Flowers Pinner for delivery in Pinner and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 12 High St, Pinner, HA5 5PW.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Pinner, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Pinner.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
